Rental Terms & Policies

• Prices - Prices listed in this Quality Rental price guide and/or quoted over the phone do not include delivery, pick-up or set-up charges. Please inquire as the charges for each of these services. The charge for services varies upon location and other logistic and/or time restrictions. Prices are subject to change without notice. Prices listed are typically based on one day rates.

• Payment Terms - A security deposit is required on all reservations and orders. A 50% deposit is required upon confirmation. The remaining balance is due 10 working days prior to your event. If it is possible to get a check 10 days prior to the event, a certified check, bank check, cash, or credit card will be accepted upon store pick-up or delivery. Security deposits are above the price of the rentals and does not go toward the balance.

• Cancellation Policy - 1-21 days prior to the event...50% of the cost of the order will be charged. The policy may vary per contract. If so, the new policy will be clearly stated on the bottom of each contract making the standard policy void. THERE ARE NO REFUNDS FOR CANCELLATIONS WITHIN 24 HOURS OF THE EVENT.

• Delivery, Setup, Pickup - are available Monday through Saturday, 8:00 AM - 5:00 PM. Any early morning, late evening, or Sunday pickups can be arranged, incurring an additional fee which varies according to time, location, labor, and size of order.

• Permits are the sole responsibility of the customer unless otherwise arranged prior to the event. Quality Rental is willing to obtain a permit if given a minimum of 2 weeks prior to the event. A $50.00 per hour charge will apply along with the cost of the permit.

• Weather, Acts of God or Unseen Complications are unpredictable. Quality Rental is not responsible for delays, damages, or additional labor needed to rectify a situation due to inclement weather, acts of God, or unseen complications.

• Checking Order - The customer is required to check order carefully BEFORE and AFTER use for shortages or damages. Notify Quality Rental immediately for repair or replacement. No claims can be honored after the event.
  • All deliveries are to be given a 4 hour minimum time frame in which to arrive.
  • Standard delivery fee includes dropping the rental equipment off to one ground floor location.
  • Public or multi-level building deliveries may include an additional charge.
  • The customer must be on site at the time of setup and able to be reached for questioning at any time thereafter. Quality Rental is not responsible for decisions made in the customer's absence. All rental items which need to be moved at the customer's request which vary from the original layout will incur an additional charge.
  • Equipment not ready for pickup when scheduled will be subject to one-half the rental fee each additional day, plus additional return and pickup charges.
  • Equipment must be protected from the weather from time of delivery to time of pickup.
  • When being picked up, rental equipment must be broken down and stacked in the same place in which it was delivered unless arrangements are made prior to event.
  • It is the customer's responsibility to read over the contract before signing to assure that the quantities and prices stated are correct. Quality Rental is not responsible for any items that do not appear on the order once the order has been signed.
  • Quality Rental will fill holes caused by tent staking at an additional charge.
  • Quality Rental is not responsible for any damages or injuries caused by tents that are unable to be staked down.
  • For sanitary purposes, all food related rental equipment must be returned rinsed and/or emptied where applicable and returned to their proper container. (A 20% charge of entire order will be billed to any items not returned in the proper manner as listed above.) Please do not use any polishes on silver, gold, pewter, or aluminum items.
  • All cooking equipment must be returned clean and in the condition delivered. All portable equipment must be used in accordance with local fire regulations. Quality Rental does not assume liability/responsibility of their use.
  • Linens must be returned dry and free of food and wax. DO NOT place items in plastic bags. Linens returned with burns or tears will be billed at replacement cost to the customer. There are no refunds on unused linens. All hangers sent out with linens must be returned.
  • A charge will be imposed to repair or replace any item due to abuse, loss, misuse, theft, overload, or negligence.
  • $45.00 per man hour will be charged for any delay in being able to drop off, set up, or pickup of an order.

Quality Rental • We Rent It All... 390 Walcott St • Pawtucket RI 02860 1122 Charles St • North Providence RI 02904